Frequently asked questions

Send your travel dates, room preference, and guest count through our contact form, email hello@maisonhaven.example, or message us on WhatsApp. We confirm availability and share payment instructions—we confirm details by email or WhatsApp.

For weekends and peak seasons we may request a one-night deposit to secure your booking. Deposits are applied to your final bill and are refundable according to our cancellation window (see Policies).

Early check-in and late check-out depend on occupancy and are subject to availability. Mention your preferred times when you book; we will do our best to accommodate and may offer day-use rates when rooms are available.

Yes—for reunions, retreats, or wedding parties we can hold multiple rooms on one itinerary. Share headcount, date range, and any room-mix preferences via our contact form; we reply with availability and a single point of contact for the group.

We accept major credit and debit cards, UPI, and bank transfer for deposits where noted at booking. Full settlement is typically due at check-out; corporate billing can be arranged in advance for approved accounts.

All categories share our calm white palette and core amenities. Standard rooms offer a restful base; Deluxe adds more space and seating; our Suite includes a separate living area and upgraded bath details. See Rooms & suites for layouts and in-room features.

Expect premium bedding, rainfall shower, complimentary Wi–Fi, climate control, in-room safe, filtered water, and daily housekeeping. Suites may include additional lounge seating and minibar setup.

Maison Blanc is entirely non-smoking indoors, including balconies attached to guest rooms. A cleaning fee may apply if smoking occurs in a room. Designated outdoor areas are available—ask reception for locations.

A limited number of cots and rollaway beds are available on request, subject to room category and fire-safety limits. Tell us guest ages when you book so we can confirm the right setup and floor plan.

Selected rate plans include a continental breakfast in our ground-floor salon. When you inquire, we will confirm whether breakfast is bundled or available à la carte. Dietary preferences (vegetarian, vegan, gluten-aware) can be noted at booking.

Yes—light bites and beverages are available for in-room service during restaurant hours. For anniversaries or small celebrations, tell us in advance; our team can suggest floral touches, cakes, or a quiet table setup.

Our kitchen handles common allergens with care. Share allergies or restrictions when you book or at check-in so we can guide you on menu choices and preparation. We cannot guarantee allergen-free environments in shared dining spaces.

Breakfast is served daily from 7:00 AM to 10:30 AM; dinner from 7:00 PM to 10:30 PM. Light bites and beverages for in-room dining follow restaurant hours unless noted at check-in. See Dining for seasonal menus and holiday schedules.

Check-in begins at 2:00 PM; check-out is by 11:00 AM. Front desk is staffed daily from 7:00 AM to 11:00 PM. Late arrival? Message us—we can arrange a smooth night check-in when possible.

Cancellations made at least 72 hours before arrival on refundable rates receive a full deposit refund. Within 72 hours, the first night may be charged. Non-refundable promotional rates are noted at booking and cannot be changed.

Children are welcome. Standard rooms comfortably fit two adults; add an extra guest or cot only where fire code and room category allow. Let us know ages and bedding needs when you reserve so we can assign the right room.

Complimentary self-parking is available for registered guests, with a small number of accessible spaces near the lobby. Valet may be offered on busy weekends—ask when you arrive or note vehicle details in your booking message.

Each adult guest should present a valid government-issued photo ID (passport, Aadhaar, or driving licence). For international travelers we also record visa status when required by local regulations.

A limited number of rooms feature wider doorways, roll-in showers, and grab bars. Elevator access serves all guest floors, and the main entrance is step-free. Contact us before booking so we can hold the most suitable room and note any arrival assistance.

We provide visual fire alarms and vibrating alert devices on request, subject to availability. Service animals are welcome in accordance with local law. Tell us what would make your stay comfortable—we will prepare the room and brief our team.

Reserved accessible parking spaces are located closest to the lobby entrance. If you are arriving by taxi or ride-share, share your ETA so reception can guide your driver to the drop-off point.

We can note preferences for lower floors, away from lifts, or softer lighting when you book. While we cannot guarantee every request, our team assigns rooms before arrival whenever possible and will follow up if your first choice is unavailable.